What do we cover?
Zeaba Solutions provide five categories of support to a customer. You can subscribe to any combination of these services to provide the precise coverage you require.
- Service Cover
- Workstation Covers
Total Support is a service that has been developed specifically for small to medium sized organizations to help them get to grips with their IT infrastructure. In a nutshell it delivers all the knowledge, skills and experience of an IT department without actually having to employ them. There are no holidays or sick days for this IT Manager! You have an IT person or department? That’s not a barrier – We don’t just administer networks, we have extensive experience of upgrading, migrating, troubleshooting, optimizing and polishing all manner of systems – so we’re fully prepared for those times when the problems are not solved by the textbook answer.
Total Business IT Support
We’ve run a busy helpdesk for over 15 years so we’ve got a pretty good idea of what our customers want and what they don’t; very simply they don’t like surprises! They need us to understand which “bits” of their network are important to their business, and then make sure we keep them available for use. They also quite rightly want value and control of their finances, and avoid the headache of fluctuating and unintelligible monthly bills. Like our customers we don’t like surprises either, so our support services are underpinned by a unique and comprehensive monitoring and management system.
We’ve learnt a few lessons over the years and know what a reliable network should consist of. We’ve set some modest minimum standards so that our relationships start off on the right footing.
We are strict with ourselves to make sure you get the same level of service each and every time. Zeabas Total Support service provides your business with all the knowledge, skills and experience of having an IT department, without the cost of employing one.